Discounts and surcharges:

• Room rates are based on use by 2 persons per night including breakfast

• If the room is used by one person, you will receive €10 discount

Trust:

• We value and protect the trust you give us and will not violate that as a professional Bed & Breakfast.

• For example, we confirm all appointments and payments etc. via email

• When booking and paying, you will always receive an itemized invoice

Payment terms:

• The deposit is 50% when booking your stay
• The remaining payment is due 2 weeks before your arrival

• Our banking relationship is Banco Caixabank in Spain. In the PDF confirmation contains our bank details

• The final bill for the honesty bar will, of course, take place upon departure. We have no facilities to pay by debit or credit card

Booking conditions:

• After completing the booking form, B&B Casa Bienvenido will send you a PDF confirmation containing the details of your booking and the payment request

• Upon receipt of your payment, the booking is final. You will receive a confirmation of the payment

• In case of damage to movable property of B&B Casa Bienvenido or other to property placed at your disposal by B&B Casa Bienvenido, these will be recovered through a separate account, so you can use this account for your travel insurance

Cancellation Policy:

Unfortunately, circumstances may require you to cancel due to illness of yourself, travel companion(s) or family circumstances. We regret this of course. In consultation we see how we apply the following

• You book directly with us, because unfortunately we cannot join the Travel Guarantee Fund Foundation (SGR).

• We therefore recommend that you take out proper travel and cancellation insurance to ensure that all parts of your trip are covered. We create a cancellation invoice after full payment of the amount to be invoiced

We use the following periods and percentages:

• For cancellation more than 60 days before the day of arrival:

  90% refund of the total trip price

• For cancellation from 60-31 days before the day of arrival:

  50% back of the total trip price

• For cancellation 30-0 days prior to the day of arrival:

  no refund

Privacy and security:

Personal data that are processed

• B&B Casa Bienvenido may process personal data about you because you use the services of B&B Casa-Bienvenido, and/or because you provide it to B&B Casa-Bienvenido yourself when completing a contact form on the website.

B&B Casa-Bienvenido may process the following personal data:

1. your first and last name
2. your address details
3. your telephone number
4. your email address
5. your IP address

Why B&B Casa-Bienvenido needs data

• B&B Casa-Bienvenido processes your personal data to be able to contact you by telephone if you so request, and/or to contact you in writing (by e-mail and/or by post). In addition, B&B Casa-Bienvenido may use your personal data in the context of executing an agreement of assignment concluded with you, usually consisting of a service.

How long B&B Casa-Bienvenido keeps data

• B&B Casa-Bienvenido does not keep your personal data longer than strictly necessary to realise the purposes for which your data are collected. Your data are not kept longer than one year if no agreement with you is concluded.

Sharing with others

• B&B Casa-Bienvenido will only share your personal details with third parties if this is necessary to execute an agreement with you, or to comply with a legal obligation.

Mapping website visits

• The B&B Casa-Bienvenido website records general visit data, including your computer's IP address and the time of retrieval and the data your browser sends. This data is used for analyses of visiting and clicking behaviour on the website. B&B Casa-Bienvenido uses this information to improve the functioning of the website. This data is anonymised as much as possible and is not provided to third parties.

Google Analytics

• B&B Casa-Bienvenido uses Google Analytics to track how users use the website and how effective B&B Casa-Bienvenido's Adwords ads are in Google search results.
• The information thus obtained, including the address of your computer (IP address), is transmitted to and stored by Google on servers in the United States. Please read Google's privacy policy for more information. You will also find Google Analytics' privacy policy here.
• Google uses this information to track how our website is used, to provide reports on the Website to B&B Casa-Bienvenido in order to provide its advertisers with information on the effectiveness of their campaigns.
• Google may provide this information to third parties if Google is legally required to do so, or insofar as these third parties process the information on Google's behalf. B&B Casa-Bienvenido has no influence on this.
• B&B Casa-Bienvenido has not given Google permission to use Analytics information obtained via B&B Casa-Bienvenido for Google services.

Viewing, correcting or deleting data

• You have the right to view, correct or delete your personal data. You can send a request for inspection, correction or deletion to contact@casa-bienvenido.nl . B&B Casa-Bienvenido will respond to your request as soon as possible, but within four weeks.

Securing

• B&B Casa-Bienvenido takes the protection of your data seriously and takes appropriate measures to counter abuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. The B&B Casa-Bienvenido website uses a reliable SSL Certificate to ensure that your personal data does not fall into the wrong hands.
• If you have the impression that your details are not properly secured or there are changes of misuse, or if you would like more information about the security of personal details collected by B&B Casa-Bienvenido, please contact B&B Casa-Bienvenido at contact@casa-bienvenido.nl.

• We appreciate the trust you place in us and will make every effort to protect your personal information

• According to Spanish laws and regulations, we are obliged to transmit your identity to the National Police. Upon arrival, we will make a copy of your valid ID.

• Our website starts with HTTPS:// this means that all data is encrypted. also, we will always confirm everything to you by email